C&C Designs — South African by heart
South African by heart
C&C Designs — South African by heart

Policies

Returns & Exchanges

If the fit isn't right, we'll sort it out. Here's how the process works.

30-day exchanges

Unworn, unwashed items with tags attached can be exchanged within 30 days of delivery. Email us the order number and the size or colour you want instead, and we'll reserve it while your parcel is in transit.

Refunds

Where an exchange isn't possible, we refund to the original payment method once the returned item has been inspected. Refunds are processed within 5–7 working days of receipt.

Faulty or incorrect items

If a garment arrives faulty or we sent the wrong item, we cover return shipping both ways and prioritise the replacement. Report it within 7 days of delivery with photos.

Non-returnable items

  • Custom, personalised or team-branded items
  • Worn, washed or altered garments
  • Items marked final sale at the time of purchase

Return shipping

For change-of-mind exchanges the customer covers the cost of sending the item back. Use a tracked service — we cannot process a return we haven't received.